Triton Cancellations Directions

In order to cancel your agreement(s) with GS Administrators (GSA), you must provide the following information in writing or by email to cancellations@gsadmins.com:

  • Your agreement number(s)
    1. This will be a 10 to 13 digit number found in the upper right section of the application or contract. (example: ABC1234567EC)
    2. List all agreements that you wish to cancel if more than one.
    3. Provide the full 17 digit VIN (vehicle ID number) if you are not sure
  • The reason you wish to cancel your agreement(s)
    1. Traded or sold the vehicle (*include copy of odometer statement)
    2. Total loss or theft of vehicle (*include total loss or theft report)
    3. Refinanced vehicle loan
    4. Other
  • The vehicle mileage/odometer reading and the requested effective date of cancellation. A copy of an odometer statement is preferable if traded or sold.
    1. The mileage and date are used to calculate the refund due and will determine the refund percentage when a pro-rata calculation method applies based on the terms of your agreement.
  • Include your name and full current mailing address for us to mail the refund check if applicable or any correspondence regarding your cancellation request.

The cancellation refund will be sent to the lienholder on record unless proof of payoff from the listed lienholder (the original vehicle loan provider) is provided. A thank you letter or payoff letter from the original lender with your name and the VIN that matches the VIN on the agreement being cancelled is preferable.

GAP refunds may be required to be returned to the original lender or dealership where purchased depending on state laws and your cancellation situation. The refund will then be sent to you by the appropriate party.

Please allow up to 15 business days for processing once received by GSA.