A new vehicle is a significant financial decision, and custom ordering is a great way to ensure your next purchase or lease is an ideal fit for your needs and preferences. This has become especially beneficial as ongoing supply shortages continue to affect local inventories. At Duval Ford, we're fortunate to have a comprehensive assortment of the latest Ford models. But if you don't see your preferred model or feature, we're happy to assist you in ordering your Ford, your way.

Ford Custom Orders: Frequently Asked Questions

  • What's the difference between a reservation and an order? Reserving a Ford vehicle essentially saves you a place in line via a deposit, ensuring you have among the first opportunities to purchase or lease a vehicle when it goes on sale or arrives at the dealership. Ordering is when your request is sent and the vehicle begins its journey to you.

  • Is the deposit refundable? Yes, you can cancel your reservation any time for a full refund through your Ford.com account. Refunds are usually credited to your original payment method within seven to ten business days. Reservations deposits are also refunded within ten days of placing an official order.

  • How do I order through Duval Ford? The ordering process is easy. Visit our Your Ford, Your Way page and select the model you're interested in. From there, you'll be taken to Ford's ordering page, where you can start your configuration (trim level, powertrain, options, etc.).

  • Am I ordering this vehicle directly from Ford? Duval Ford places the order on your behalf.

  • What is a dealer deposit? This is the initial payment made to process your online order. The deposit is applied to the vehicle's purchase price.

  • Can I modify my reservation or order? Yes, you can change your desired configuration prior to placing the order. Depending on how far along the order is, you may be able to update your configuration after your order. Please contact Duval Ford for assistance.

  • When will I take delivery of my vehicle? Delivery time frames will vary depending on the model, configuration, residency, and level of demand. However, you will receive further notification as soon as the vehicle is scheduled.

Learn More at Duval Ford, Serving Hilliard, FL, and Kingsland, GA

If you'd like additional information about custom orders/reservations or assistance during the ordering process, please reach out or visit Duval Ford at your convenience. It will be our pleasure to assist you.

Categories: New Inventory